Shipping policy

Order Processing

All orders are typically processed within 1 to 2 business days following payment confirmation. In most cases, items available in stock are shipped within this timeframe.

Due to the wide variety of case models available, certain models may be temporarily out of stock at the time of purchase. In such instances, the order may require additional time for preparation or restocking. When this occurs, the total estimated delivery time may be extended to approximately 10–14 business days.

Delivery Times

Once your order has been dispatched, the estimated transit times are as follows:

Mainland Spain: 24–72 hours
Balearic Islands: 2–4 business days
Canary Islands, Ceuta, and Melilla: 5–10 business days
Shipping in EU: 5–10 business days

Please note that these timeframes are estimates and may be affected by external circumstances, such as periods of high demand, public holidays, or logistical issues with the shipping carrier.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, allowing you to check the status of your package.

Exceptional Delays

Although we make every effort to meet our estimated timeframes, delays beyond our control may occasionally occur. These can include transportation incidents, customs processing, or periods of unusually high demand. In such cases, we greatly appreciate your understanding, and we will work diligently to resolve any issues as quickly as possible.

Shipping Address

It is the customer's responsibility to ensure that the shipping address provided at the time of placing the order is correct and complete. We shall not be held liable for any delays or failed deliveries resulting from incorrect or incomplete addresses.

FAQs

Deliveries within Spain typically take 3 to 7 business days. Shipping costs are €3.99 for Spain and €4.99 for European Union countries.

Once your order has shipped, you will receive a tracking number so you can monitor your shipment’s progress and know exactly when it will arrive.

When will I receive my order?

We strive to ship your order as quickly as possible. Once it leaves our facility, you will receive a confirmation email with further details. Please note that delivery times may vary depending on your location.

How much does shipping cost?

Shipping rates are calculated based on your location and the items in your order. You will always see the final shipping cost at checkout before completing your purchase.

All our phone cases are made in Spain, specifically in Ubrique, the world-renowned cradle of leather goods. Here, generations of master artisans have perfected the art of leatherworking.

Each case is handcrafted using traditional techniques, seamlessly blending style, protection, and durability to offer a premium product made from exclusively selected leathers and skins.

Genuine leather is a noble, organic, and living material. Unlike synthetic alternatives, authentic leather ages gracefully, developing a unique patina that tells your story. To ensure your leather accessories maintain their suppleness, durability, and premium appearance over time, a small amount of dedicated care is essential.

Whether it is for your daily phone case or any other fine leather good, here are our key recommendations for professional leather maintenance:

Gentle and Regular Cleaning

Daily use transfers natural oils and dust to the leather surface. To keep it pristine:

Use a microfiber cloth slightly dampened with water (never soaked) to wipe the surface.
Always avoid harsh chemicals, alcohol-based disinfectant wipes, or multi-purpose cleaners, as these can strip the leather of its natural oils, causing it to dry out and damaging its original color.

Consistent Conditioning

Much like our own skin, leather requires hydration to prevent cracking and maintain its elasticity.

Apply a specialized leather conditioner or a natural wax balm every 2 to 3 months.
Use only a minimal amount: rub it in gently with a clean cloth using circular motions, allowing the leather to absorb it naturally.

Protection from Water and Humidity

Genuine leather and excessive water are not a good match.

If your accessory accidentally gets wet, do not use a hairdryer or place it on a radiator; extreme heat will cause the leather to harden and shrink.
Simply pat away excess water with a dry cloth and allow it to air-dry at room temperature in a well-ventilated area.

Avoid Extreme Temperatures

Prolonged, direct exposure to intense sunlight or heat sources can fade the leather and deplete its natural oils, making it brittle. Try to avoid leaving your leather accessories on a car dashboard during the height of summer.

If for any reason you are not completely satisfied with your purchase, you may return your item within 14 days of receipt. Please note that the buyer is responsible for all return shipping costs.

To be eligible for a refund, the article must be returned in its original condition, showing no signs of use, and in the same original packaging in which it was delivered.

Our Returns Policy

Our goal is for every customer to be fully satisfied with their purchase. If this is not the case, please let us know, and we will do our best to make it right.

Is any purchase final and non-returnable?

We cannot accept returns on certain items, such as personalized or bespoke products. Any such items will be clearly marked as "Final Sale" or "Non-returnable" prior to purchase.